At MobiNET, our mission is to enable efficient mobile and remote work for a new generation of professionals. Recent service disruptions have both challenged and galvanized our commitment to this mission as we work through issues that surfaced recently.
Over the past two weeks, approximately 20-25% of our customers experienced significant problems, including dropped calls, poor call quality, and issues with outgoing calls. We understand the frustration and inconvenience this has caused, and we take full responsibility for the impact on your business operations.
While the root cause was an infrastructure upgrade by our network provider, we acknowledge that the recovery time around this problem was too long. We’re taking immediate steps to improve our responsiveness and resolution:
- Deepening our relationship with our network provider to ensure better information flow.
- Conducting thorough investigations into each reported issue.
- Developing creative solutions, such as failover options and auto-attendants, to mitigate future disruptions.
We’re committed to being your voice in this matter. If you’re still experiencing issues, please reach out to us immediately. Your feedback is invaluable in helping us hold our partners accountable and in developing long-term solutions.
As we move forward, we pledge to keep you informed of our progress, even when there are no immediate solutions. Our team is working tirelessly to restore the level of service you expect and deserve.
We appreciate your patience and loyalty during this challenging time. Together, we will overcome these obstacles and continue to add value to mobile work teams. Your success is our success, and we’re dedicated to ensuring MobiNET remains the reliable solution you need for your mobile workforce.
Alex van den Bosch
CEO, MobiNET